Open Role

Customer Success Lead

Lead the customer success team at Superficial, ensuring our clients achieve their goals and experience the full value of our innovative AI solutions.

Superficial is at the cutting edge of integrating AI into professional environments, offering personalised AI agents to enhance productivity. We are seeking a Customer Success Lead to ensure our clients achieve their goals and experience the full value of our solutions.

  • Lead the customer success team to deliver exceptional service and support.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Serve as the primary point of contact for key clients, addressing their needs and concerns.
  • Conduct onboarding sessions and provide training for new clients.
  • Monitor customer usage and engagement, providing insights to optimize their experience.
  • Collaborate with sales and product teams to ensure alignment and customer satisfaction.
  • Handle customer feedback and drive continuous improvement initiatives.
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in customer success, account management, or a similar role.
  • Strong understanding of AI technology and its applications in enterprise settings.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to build and maintain strong client relationships.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong analytical skills and attention to detail.
  • Competitive salary based on experience and performance.
  • Health, dental, and vision insurance coverage.
  • Opportunities for professional development and continued learning.
  • Collaborative and inclusive work culture.
  • Flexible work hours and remote work options.
  • Employee wellness programs and initiatives.

Join Superficial as a Customer Success Lead and help our clients maximize the value of our AI solutions, driving their success and satisfaction.

Remote: US or AU
Full Time